Legal Information

Updated: 24 May 2018

Privacy Policy

At Iotics we take your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it. We encourage you to read this policy thoroughly.

Who is Iotics and how can you contact us?

Whenever we refer to Iotics in this document, we mean Iotic Labs Limited. Iotics provide Software as a Service (SaaS) brokering interactions for data and controls releasing the potential of secure, interoperable Digital Twins. Our website is, Iotics is responsible for processing the personal information you provide to us and is registered with the Information Commissioners Office in the UK under the UK Data Protection Act 1998. If there is anything you are unsure about in this Privacy Policy, feel free to contact us at We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification as we just have. While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically. We will also keep prior versions of this Privacy Policy in an archive for your review.

What information we collect

We will only ask you for certain personal information to give you the best possible experience when you engage with us (via our websites or otherwise) and when you use our products and services. We will also collect other anonymised information about you and the devices you use to access our website through a third party (Google Analytics) in these cases we do so by using technologies such as cookies.

Contact information

When you inquire to Iotics with regard to provision of service, partnership, or engagement we will ask you to provide some contact information. Contact information may include some or all of the following: full name, business address, landline phone number, mobile phone number, email address. Where the services or products you wish to use carry a cost, we will ask you to provide some payment information. Payment information may include banking information to enable us to raise invoices. If we also need to collect credit card and debit card details this data is not stored by Iotics and all card payments will be handled by a third party service.

Professional information

We may also ask you to provide some professional information in order to do business with you as a customer, partner, supplier or service provider. Professional information may include some or all of the following: company name, company address, company email address.

How we collect personal data

We collect data through business interactions with you; this may have been because:

  • You contacted us and supplied us with your contact details
  • You completed a subscription form on an email or the Iotics website
  • You engaged Iotics regarding provision of services, partnerships or commercial opportunities
  • We have procured products or services from your business and recorded your details as part of that transaction
  • We have been passed details of your contact details by another business who has done business with you, who reasonably believes that you would benefit from being contacted by us.

The basis on which we collect data

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Our criteria for legitimate interest are as follows:

  • You are a business, public body or institution and not a private individual
  • You have previously expressed an interest in the Iotics and their services and areas of activity
  • You have not requested us to stop sending you information, either  through unsubscribing from our newsletter or by contacting us and exercising your right to be forgotten
  • That we hold only the minimum amount of necessary data that would reasonably be expected in order to communicate with you or do business with you in a relevant and effective manner
  • That the data we hold has minimal privacy impact of you
  • That we have undertaken a legitimate interests assessment and periodically review this assessment

Customer testimonials and comments

Where we post customer testimonials and comments, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

How we use information we collect

Compliance with our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to Iotics Space are obligated through our agreements with them to comply with this Privacy Policy. We will never sell your Personal Information to any third party.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

  • Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences
  • Provide other companies with statistical information about our users — but this information will not be used to identify any individual user
  • Send information to you regarding changes to our Iotics Space Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
  • Meet legal requirements

Who we pass data to

Iotics use various Web based services in its business processes, including a secure CRM system. The data is solely used by Iotics and the data is only transferred to web-based services for the sole use of Iotics.

The web-based services used by Iotics are provided by reputable companies with their own GDPR compliant privacy policies.

Your rights

In certain circumstances, you may have the right to request access, transfer, rectification and/or erasure of the personal data that we process about you. You may also have the right to object to and/or restrict our processing of your personal data. Iotics will ensure we comply with your legal right to ask us to act on these requests.

Retention of your data

We will only keep your personal data for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The precise length of time we hold your personal data for varies depending on the individual circumstances, but in determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We periodically review our retention periods to ensure that we are not keeping your data for longer than necessary.

Your right of complaint to the ICO

Article 21 of the GDPR gives individuals the right to object to the processing of their personal data.This effectively allows individuals to ask you to stop processing their personal data. The right to object only applies in certain circumstances. In the unlikely situation that you should disagree with the response you have a right to raise your complaint with the Information Commissioner’s Office.

The security of your data

Iotics takes the security of your data seriously and all personal and sensitive data is stored in a password protected secure server. Unless personal data is reasonably needed for our business processes we do not store personal data.

We do not share your data for use by any third parties without your permission. We do use reputable third party providers of web based software packages for processing your data, we have made all reasonable endeavours to ensure your data is secure when held on our server on these third-party web-based software packages.

If there’s anything you’re unsure about in this Privacy Policy, feel free to contact us at:

Cookie Policy

Use of Cookies

On this site we only use cookies. These are small files that a website inserts on your hard-drive when you visit a website, to collect standard internet log information and visitor behaviour information in an anonymous form. No personally identifiable information is collected about you unless you explicitly submit that information on this website.

The anonymous information generated by the cookies about your use of this website is processed to compile statistical reports on website activity for this site only. We use these reports to evaluate aggregate visitor usage so that we can optimise the content, and its marketing, to better meet your needs. Cookies should make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

3rd Party Tracking

Embedded content from 3rd party providers may track your interaction with the content. For example, your interaction with embed content from YouTube is tracked by Google. Similarly a click on a social ‘share’ button will result in a third party tracking that activity such as LinkedIn, Twitter, etc. Please note that you can set your browser to always block 3rd-party cookies.

Further Information

This web site, and in particular our News and Press pages contains links to other sites. Iotics are not responsible for the privacy policy on those web sites. This statement about Cookies and their use applies solely to information collected on this web site.

We reserve the right to update this policy, but please note that if we decide to change our policy we will post any changes to this web site.

Acceptable Use Policy

Using Iotic websites and services

Do not misuse our Services. For example, do not interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.

Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Do not remove, obscure, or alter any legal notices displayed in or along with our Services.

Our Services provide access to and display content that is not Iotics’. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please do not assume that we do.

In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.

Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.